561422 - Telemarketing Bureaus and Other Contact Centers

Description

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Establishments primarily engaged in--

Examples:

• Customer service call centers
• Floral wire services (i.e., telemarketing services)
• Online customer service centers
• Telemarketing bureaus
• Telemarketing services on a contract or fee basis
• Telephone call centers (e.g., customer service centers, telemarketing services)
• Telephone solicitation services on a contract or fee basis
• Wire services (i.e., telemarketing services), floral